News & Events

ED Solutions is continuously achieving emergency department improvements and enhancements with its hospital clients. Our team authors and presents to a national audience regarding these best practices and breakthroughs.

Listed below are announcements regarding some of our recent successes, published articles or events where you can hear our team of experts speak.



Learn more about ED Solutions News & Events by clicking on the plus sign next to the article title.

Jun 2015 - ED Solutions Hosts ED Nurse Training Academy

ED Solutions recently conducted its annual "ED Nurse Training Academy" focusing on Change Management in the Emergency Department. The program focused on didactic education, a case study and group project/presentation in order to help develop current and future ED nurse leaders on relevant ED issues. For more information about the ED Nurse Training Academy, please contact us at info@emaedsolutions.com.

Jul 2014 - Shrutti Jadhav Joins ED Solutions Team

Shrutti Jadhav, MHA has joined the ED Solutions team as an Associate. Shrutti has experience related to ED quality and operations, having come from Lenox Hill Hospital in New York, NY where she served as the ED Service Line Analyst for several years before joining the ED Solutions team. In this role, she worked closely with senior hospital leadership to help lead the ED service line initiative, facilitate patient care, and develop long term strategic plans to maximize department workflow efficiency and patient care quality.

She previously worked within the Lenox Hill Hospital Department of Nursing as an Administrative Manager and Financial Data Analyst and also completed an Administrative Residency in 2008.

Shrutti earned her BS in Biology and Masters of Health Administration from The University of Scranton in Scranton, PA. She is also a Member of the American College of Healthcare Executives.

Feb 2013 - Sheri Ruschmeyer Joins ED Solutions Team

Sheri Ruschmeyer, RN, BSN, MHA has joined the ED Solutions team as an Associate. Ms. Ruschmeyer brings 20 years of nursing experience with over 12 years spent in emergency department nursing and leadership. She also has experience in critical care nursing, long term care nursing administration and patient logistics. Sheri received her BSN in nursing from Southern Vermont College and her Master’s in Healthcare Administration from the University of Phoenix. She is a member of the Emergency Nurses Association as well as the American Nursing Association.

Previously, Sheri served as the Emergency Department Operations Manager for St. Peter’s Hospital in Albany, NY. During that time, Sheri worked on various initiatives with a dedicated focus to improve ED patient flow and service while also leading collaborative improvements in the approach to care of admitted patients boarding in the emergency department.

Most recently, Sheri managed the Patient Logistics and Transfer Center at St. Peter’s Hospital, where she focused on improving patient flow and throughout of patients from all entry points into the hospital setting.

Sheri’s areas of focus include: clinical ED nursing practice, patient flow/ throughput, care coordination, efficient process improvement and redesign, emergency department nurse leaders support and Joint Commission survey preparation.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

Mar 2012 - Meghan Calichman Co-Authors "On The Way to Great at Morristown Medical Center's Emergency Department"

Meghan Calichman, MPA co-authored "On the Way to Great at Morristown Medical Center's Emergency Department" which was published in the March/April 2012 issue of Global Business and Organizational Excellence. The article describes the process that used best practices and a Lean/Six Sigma approach to improving operational flow in the Morristown Medical Center Emergency Department, which sees nearly 90,000 patients per year, in Morristown, NJ.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

Feb 2012 - Janet McGeehan named Chair of ENA ED Operations Committee

Janet McGeehan, RN, has been appointed as chairperson the Emergency Nurses Association’s (ENA) prestigious Emergency Department Operations Committee. Through this appointment, McGeehan will collaborate with dedicated professionals to address national issues related to emergency nursing practice and emergency care. This new committee is charged with developing an administrative reference toolkit for emergency department managers in addition to identifying and recommending key components of emergency operations that foster the development of safe practice and safe care.

McGeehan is an associate with ED Solutions. She has more than 20 years of nursing experience and her areas of focus include emergency department management and mentoring; clinical policy development; patient throughput, and ED operations. Previously, McGeehan conducted assessments of emergency departments across the United States, and served as Nurse Manager of the Emergency Department at Ocean Medical Center in Brick, N.J. She is a recipient of Meridian Health’s Elizabeth Kellogg Award for Nursing Excellence in Leadership.

McGeehan is a member of the Emergency Nurses Association (ENA), American Organization of Nurse Executives (AONE), National Association for Healthcare Quality, and American Society for Healthcare Risk Management.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

May 2011 - Eric Bachenheimer named to Editorial Advisory Board of ED Overcrowding Solutions

Eric Bachenheimer, MBA, MHSA, FACHE, Director of ED Solutions was named to the Editorial Advisory Board of ED Overcrowding Solutions, an online repository of tools, articles and resources designed to help quality managers and hospital presidents, CEOs, and managers solve the overcrowding challenge.

For more information on ED Overcrowding Solutions, click here

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

May 2011 - Meghan Calichman, MPA to Lecture at the 2011 Quality Institute for Healthcare

Meghan Calichman, MPA, an ED Solutions Associate with ED Solutions will lecture a the 2011 Quality Institute for Healthcare in Pittsburgh, PA, from May 16-18th 2011 on the topic of utilization of Lean and Six Sigma in an Emergency Department. Ms. Calichman will present strategies on deployment Lean/Six Sigma in an ED environment and share several success stories for hospitals who enjoyed improved operational performance as a result of this effort.

This conference will be held concurrently with the World Conference on Quality Improvement. This event is well attended by healthcare and other industry leaders interested in applying quality principals in healthcare environments for improved outcomes and greater efficiencies in operations. Mrs. Calichman is a certified Black Belt in Six Sigma and Lean for Healthcare applications.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

April 2011 - ED Solutions Presents at Press Ganey Regional Conference

Eric Bachenheimer, Director of Client Solutions for ED Solutions spoke at the 2011 Press Ganey Regional Education Symposium in St. Louis, Missouri on April 21st on “Enhancing ED Satisfaction and Operations”. Mr. Bachenheimer discussed how to achieve and sustain strong patient satisfaction scores in the Emergency Department by utilizing a powerful combination of operational strategies and satisfaction initiatives.

Mr. Bachenheimer presented this session at the Dallas, TX Regional Symposium as well and will also be presenting at the 3 final symposiums in Seattle, Boston and Chicago in the upcoming months.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

January 2011 - ED Solutions Featured in ED Management

ED Solutions's Virtual ED Simulator product was featured in the January 2011 edition of ED Management, a newsletter for ED physicians, nurses and administrators that contains information on best practices, patient flow, federal regulations and accreditation issues. Hudson Valley Hospital Center in Cortlandt Manor, NY utilized the ED simulator to assist with ED staffing and flow planning to determine if the optimal resources were being utilized.

For additional information about the ED Solutions Virtual ED Simulator or how ED Solutions can assist you with improving patient satisfaction and patient flow issues, please contact us at info@emaedsolutions.com

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

November 2010 - ED Solutions Presents at Press Ganey National Client Conference

Eric Bachenheimer, Director of ED Solutions, spoke at the Press Ganey Nation Client Conference in Orlando, FL. Mr. Bachenheimer presented "How to Win the ED Patient Satisfaction Battle" to an audience of over 250 attendees, which covered various elements that can have strong impact on ED patient satisfaction scores, including understanding patient perception and communication tactics. Attendees also learned how to improve on the Priority Index sections of their satisfaction surveys, which are the areas that have the greatest correlation with overall patient satisfaction scores. Eric has spoken nationally on the topics of patient satisfaction, ED throughput and how to design and implement best practices for optimizing ED patient flow.

For additional information about how ED Solutions can assist you with improving patient satisfaction and patient flow issues, , please contact us at info@emaedsolutions.com

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

September 2010 - ED Solutions To Present at ASQ Lean Six Sigma Conference

Meghan Calichman, an ED Solutions Associate has been selected to speak at the American Society for Quality (ASQ) 2011 Lean and Six Sigma Conference in February 2011 on the topic of “Using Lean Six Sigma to Improve ED Operations”. This event is well attended by healthcare and other industry leaders who apply or are seeking to apply the management engineering processes of Lean and Six Sigma. Meghan is a certified Black Belt in Six Sigma and Lean for Healthcare applications and has helped EMA client hospitals achieve improved performance and operations by applying these approaches.

For additional information about how ED Solutions can assist you with Lean and Six Sigma initiatives that will improve your Emergency Department performance, please contact us at info@emaedsolutions.com

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

April 2010 - ED Solutions Hosts Webinar on ED Observation

ED Solutions, a leading provider of consulting and advisory services toward emergency department excellence, hosted its most recent ED Solutions Webinar Series on April 7, 2010 from 2:00-3:00pm (EDT) on "Developing an ED Observation Unit For Enhanced Patient Flow". ED Observation units are rapidly becoming a best practice towards improving departmental operations, patient flow and satisfaction. Hospitals that develop them are enjoying improved quality of care, safety as well as increased capacity.

We heard from Christopher Freer, DO, FAAEM, FACEP, Chairman of the Department of Emergency Medicine at Saint Barnabas Medical Center (SBMC) in Livingston, NJ who discussing how SBMC developed an observation unit which provided immediate sustainable results which improved the ED operation.

If you would like to view a recording of this webinar, click here (you will need to register first)

Please let us know if you have any questions at info@emaedsolutions.com

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

February 2010 - ED Solutions Presents at Healthcare Leaders of New York

Eric Bachenheimer, Director of ED Solutions, co-presented at the February 18th meeting of the Healthcare Leaders of New York, the official American College of Healthcare Executives (ACHE) chapter of the Greater New York City Metropolitan area. In the presentation titled "Move Your Patients Along: Applying Queueing Theory to Improve Hospital Quality", Eric demonstrated how queueing theory can be utilized to improve processes in the emergency department setting. In addition, he shared ED Solution's virtual ED simulation and discussed actual hospital cases studies that employed it in order to achieve decreases in ED turnaround time and increases in patient volume and satisfaction.

Healthcare Leaders of New York is an official chapter of the American College of Healthcare Executives, an international professional society of 30,000 healthcare executives. ACHE is known for its prestigious credentialing and educational programs, annual Congress on Healthcare Leadership, professional publications, and its ground-breaking research and public policy programs. Healthcare Leaders of New York (HLNY) represents over 1,300 professionals who manage the business affairs of healthcare organizations throughout the New York metropolitan area. Members also include individuals from supplier companies, consulting businesses, and corporate sponsors whose products and services support and supply the needs of healthcare organizations such as hospitals and health systems, health plans, long term care facilities and sub acute facilities.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

December 2009 - ED Solutions Hosts Emergency Nursing Forum

ED Solutions hosted its Winter Emergency Nursing Leadership Forum on December 8th, with over 110 attendees, representing emergency department nursing leadership from over 20 hospitals. The educational program focused on the management of special populations in the Emergency Department, featuring speakers presenting strategies for pediatric care and that of the behavioral/psychiatric patient.

Heather Keller, Nurse Manager of Pediatric Services at Capital Health presented "A View From the Pediatric ED" and Arnie Boardwine, Nurse Manager of Clinical Operations for Duke University Hospital spoke on "Managing Behavioral Emergencies".

To access these presentations, simply click below:

A View From the Pediatric ED


Managing Behavioral Emergencies


About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

September 2009 - Free ED Webinar Series on "Ten Leadership Tips for Enhancing Staff Satisfaction and Retention" ED Solutions conducted the second program in its ED Solutions Webinar Series by hosting a webinar on "Ten Leadership Tips for Enhancing Staff Satisfaction and Retention in the Emergency Department". Bob Cooper, President of RL Cooper Associates outlined successful strategies that can be employed in the hospital and emergency department setting which ED nurse managers and ED Directors have adopted to create a more cohensive team. To access the complimentary webinar, click here.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

January 2009 - Solutions for Hospital Overcrowding and ED Patient Boarding Eric Bachenheimer, Director of ED Solutions, was a featured author for HealthLeaders Media with his article "Rethinking ED Systems". This article discusses solutions to hospital emergency department overcrowding and addressing the issue of boarding admitted emergency department patients in the ED, leading to increased waiting times and patient satisfaction issues.

To view the article, click here.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

Emergency Department Patient Satisfaction Training ED Solutions conducted its Emergency Department Patient Satisfaction Traning course to over 75 team members of Somerset Medical Center in Somerville, NJ. The program is specifically designed to increase staff awareness and understanding of patient satisfaction principles in order to enhance satisfaction scores in the emergency department. Through a combination of interactive and interesting presentations, this program has been successful in improving emergency department patient satisfaction scores.

For more information on ED Solutions Emergency Department Patient Satisfaction Training course and how to host this program for your facility or group, please contact us at info@emaedsolutions.com.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

Creating an ED Service Guarantee ED Solutions has assisted a client hospital with development and implementation of a 30 Minute Guarantee in their emergency department. This program guarantees patients will be seen by a physician within 30 minutes of their arrival. A key benefit of this program is improved patient flow to expedite patient arrival to bed and arrival to physician times. In addition, a parallel marketing campaign advertising this program can lead to increased volume and enhance community image.

Prior to program development, our client was compliant with the 30 minute guarantee about 30% of the time. Currently, our client now consistently achieves 90% compliance rates with their 30 minutes guarantee and is preparing to launch a marketing campaign.

For more information how we can help implement a 30 minute guarantee or on optimizing your emergency department patient flow, please contact us at info@emaedsolutions.com.

ED Solutions Offers Mock JCAHO Survey to Emergency Departments ED Solutions, which provides emergency department consulting and advisory services to hospitals, is now offering mock Joint Commission (JCAHO) surveys for emergency departments. Our team of clinical and administrative experts will perform an onsite survey similar to the unannounced surveys administered by the Joint Commission in order to identify areas of compliance for your ED as well as recommended solutions.

Through direct observation, interviews, chart and policy reviews, the ED Solutions team will assess your level of preparedness for the Joint Comission survey and provide a finalized report to identify potential RFIs. For more information on the ED mock survey or ED Solutions provision of emergency department consulting services, please contact us at info@emaedsolutions.com.

ED Solutions authors article in Emergency Physician Monthly Magazine Eric Bachenheimer, Director of ED Solutions, which provides emergency department consulting (ED consulting) and advisory services to hospitals, authored the article "Goodbye Waiting Room" published in the February 2008 edition of Emergency Physician Monthly Magazine.

The article discusses the concept of queueing in waiting rooms which leads to bottlenecks that impeded patient flow. Also discussed are various initiatives and solutions that can be undertaken to minimize or eliminate these upfront bottlenecks in order to maximize patient flow and minimize arrival to bed time. Click here to link to the article on the EP Monthly website.

For more information on optimizing your emergency department patient flow or ED Solutions provision of emergency department consulting services, please contact us at info@emaedsolutions.com.

ED Solutions authors article on ED Patient Satisfaction in Emergency Physician Monthly (Dec 2007) Emergency Physicians Monthly magazine has published an article by Eric Bachenheimer, Director of ED Solutions, entitled "Patient Satisfaction: Rules of Engagement" in the December 2007 issue. Emergency Physicians Monthly is a leading publication for emergency physicians and those working in the emergency medicine discipline which has a national circulation of nearly 30,000. To read the article, click here

5 Level ESI Training/Refresher Course Now Available for Your Emergency Department Patricia Gillen, RN has developed a 5 level ESI triage education program refresher course for emergency departments seeking to implement this system or to provide a refresher course for new or existing staff. This program was recently approved for continuing educational units through the New Jersey State Nurses Association.

For more information on how to schedule this course for your emergency department team, please contact us at: info@emaedsolutions.com

ED Solutions Presenting at the 2008 ENA Leadership Conference Morristown Memorial Hospital Emergency Department in Morristown, NJ and ED Solutions have been selected to co-present at the Emergency Nurses Association (ENA) 2008 Leadership Conference held from Feburary 28 - March 2nd.

The poster presentation is entitled "The Impact of Length of Stay on ED Nurse Staffing" and illustrates a joint finding on how changes in ED length of stay correlate with the necessary level of nursing staffing in the ED.

Using ED Solutions' ED Nurse Staffing Model, the appropriate number of nursing staff was calculated. Collaborating with Carol Jones, RN, the Manager of the Emergency Department and Joanne Ellis, RN, the Nursing Scheduler, ED Solutions was able to identify the salary savings that would result if turnaround times were lowered. This model was helpful in supporting the addition of ED nursing staff for the operating budget and assessing potential opportunities for quantifying how much expenses could be reduced if patient throughput was improved. You can learn more about the 2008 ENA Leadership Conference by going to the ENA website at: www.ena.org.

To receive details on this study or learn more about our ED nurse staffing model, please contact us at: info@emaedsolutions.com.

ASQ Selects ED Solutions to Present at the 2008 Quality in Healthcare Conference The American Society for Quality (ASQ) has selected Eric Bachenheimer, Director of ED Solutions to present at the 2008 Quality in Healthcare Conference. Eric will be speaking on the topic of computer based simulation used towards improving operational performance in the emergency department setting through creation of "virtual ED" models that maximize department efficiencies and optimize resources.

The conference will be held from May 5 - May 7th, 2008 in Houston, TX and additional information on the conference can be obtained from the ASQ website at: www.asq.org.

To learn more about how ED computer simulation can help your emergency department, please contact us at: info@emaedsolutions.com

Contact Information

ED Solutions
3 Century Drive
Parsippany, NJ 07054
Phone: (877)692-4665

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