Patient Satisfaction

"Achieving First Class Emergency Department Patient Satisfaction" is an interactive educational program that helps to increase awareness of patient satisfaction and improve scores. This module based in service is geared for all ED staff including: physicians, residents, nurses, physician assistants, nurse practitioners, technicians, clericals, registrars, security officers and any hospital staff who might interact with patients and their families.

The key topics covered in this presentation include:

  • Patient Satisfaction: More Than Just Measurement
  • Communication Tips and Techniques
  • Handling The Difficult Patient
  • Establishing a Service Recovery Program

In addition to this program, we have other tools and strategies that will help you achieve excellence with patient satisfaction through:

  • Successful formation of a patient satisfaction committee
  • Customized assessment to determine if your ED is maximizing its opportunities to improve Patient Satisfaction
  • A customized electronic ED complaint/compliment monitoring and tracking program

ED Solutions also provides customer satisfaction training and seminars to companies outside the healthcare arena.  ED Solutions was recently engaged by a Fortune 100 company to advise on successful customer satisfaction strategies, tools and tactics used in the emergency department that can be transferable to an external corporate industry organization. 

ED Patient Satisfaction Case Study

An ED Solutions client was at the 26th percentile for patient satisfaction and with ED Solutions patient satisfaction program has tripled in 5 months towards the 80th percentile.

To learn more about our patient or customer satisfaction excellence program, contact us at

Benchmarking Tool
Our free interactive tool provides a real-time analysis for how your ED compares with national benchmarks.